FAQ
Edit promotions
How can I modify a promotion? Are there any limitations on the details I can change?
You can edit promotions by accessing the promotion management interface. You have the flexibility to update all aspects of the promotion except for the promotion type, which remains fixed. Feel free to adjust details such as the promotion's name, description, duration, and eligibility criteria.
Any changes made to a promotion are applied immediately. However, it may take a few minutes for all caches to be updated with the modified information.
Are there any requirements I need to consider before deleting a promotion? For instance, should the promotion be inactive, or if it's active, should it not be within the current timeframe?
There are no specific rules for deleting promotions. Once deleted, a promotion is immediately removed from the system. However, it might take a few minutes for all caches to be invalidated, ensuring the removal is reflected throughout the system. If a user has the promotion active in their basket at the time of deletion, the promotion will be removed from their basket as well.
Multiple promotions
What happens if a user combines a promotion with a voucher? Is there a way to prevent this?
We support this feature by allowing you to configure it on the voucher itself.
What happens if the user has promotion applied but the promotion or the condition changed?
Sometimes, promotions might change or become inactive. If this happens, the basket or checkout will remove the promotions that are no longer available. This ensures that the customer always get accurate discounts or benefits.
For more details, check Multiple promotions order and Understanding promotions.
Audiences
What is the an audience and what is the difference to a customer group?
Audiences within our promotion engine are finely tuned segments that enable precise customer outreach. These subsets let you craft tailored messages and promotions, ensuring resonance with specific customer characteristics, behaviors, or preferences. Customer groups serve as broader categories for organizing clientele based on shared Attribute Groups. While useful for general organization, they lack the targeted precision of audiences.
For more details, check Audiences.
Promotion Code
Can I apply a Promotion Code to a Buy X Get Y promotion?
Promotion Codes can only be applied to Automatic Discount Effects.
What is the difference between a Promotion Code and a Voucher?
| Funtionality | Voucher | Promotion Code |
|---|---|---|
| Clientele | All customers, specific customer groups or new customers | All customers and audiences |
| Reduction amount | Absolute - on order level Percentage - on item level | Absolute or percentage on item level |
| Code generation | Generated (X amount of unique codes) or custom code | Custom Code |
| Usage limit | Limited and Unlimited possible | Limited not possible |
| Criteria | Brand, Category, Customer Groups, Master category, Merchant, Products, Shop category | Brand, Category, Audiences, Country, Merchant, Products, Shop category, Variant, Attributes, Customer Data, Addresses |
| Combinability | Combinable with Campaigns | Combinable with Campaigns |
| Applicable to | Checkout | Basket and Checkout |
For more details, check Promotion Code.
Advanced template
Which prices count towards a minimum basket total condition, that can also be configured using the expression payload.totals.withTax via the advanced template ?
The prices of items not assigned to a buy x get y promotion after discounts of sales and price campaign, but before discounts of vouchers and automatic_discount promotions are counted towards the minimum basket total condition. Fees also do not count towards the minimum basket value.
