Delivery estimations

Delivery estimations allow you to display delivery promises to your customers. The customer expectation is that estimates will be provided and orders will be delivered within the displayed time.

For the estimation displayed to the customer on the front end, delivery estimations are combined with warehouse Delivery Times.

Set delivery estimations

Delivery estimations can be set by shop and by merchant. If there is no merchant-specific delivery estimation set, delivery times are inherited from the default shop level.

Set delivery estimations via Shops > Shop > Storefront > Checkout Settings > Delivery Estimations.

To set estimations for a shop-country:

1. Begin setup: Select the shop-country from the dropdown. If no default configuration is set, the page will indicate Setup Required. Click Begin Setup to set the default estimations.
2. Set default estimations: Click Edit Day to set the estimations for every time slot on that day. Alternatively, click on a specific time slot to set that estimation individually. When you've entered all the estimations, click Save Template.
3. Set merchant/warehouse level estimations: Return to the main Delivery Estimations page Click New Merchant and select the merchant (or select Default). Add default estimations for the merchant. Select specific warehouses from the dropdown menu to set estimations on the warehouse-level. Click Edit Default to edit the estimations. When all the necessary estimations are entered, click Save Template.

Edit estimation times

Edit the estimation times by navigating to the respective page and clicking Edit Default. Select Edit Day or individual time slots to edit the values. When the edits are complete, select Save Template.

Add escalations

Escalations are used to override the delivery estimations for specified dates.

Use cases might include:

• Expected transport delays (e.g., weather related)
• Holidays
• High order volume periods with bottlenecks

Escalations are set at the warehouse level or for all shops.

To add an escalation:

1. Select the dates (Escalate from and Escalate to).
2. Select the time Delay or extension (Extend).
3. Click Apply Escalation or, to set the estimation for all shops, click on Mass Escalation.

The escalation displays in the table for the affected dates.