Troubleshooting

Transaction Logs allow you to list, filter, and review all outgoing transactions from the Add-On to AvaTax.

Transaction Logs provide a record of all outgoing request activity and can be important for troubleshooting, debugging, or reporting. For instance, you could use the transactions logs to:

• Trace and view transaction log request from SCAYLE to AvaTax
• Quick filter the transactions by using filters or a quick search in the listing table
• Review requests and response payload data on the Log Entry details page

Transaction Logs listing

On the Transaction Logs page, each Log Entry is listed with the following properties in the listing table:

• ID or unique identifier for each log entry.
• Key (e.g., transaction.calculation, transaction.create.order.invoice, transaction.create.order.sales, transaction.refund.full, transaction.refund.partial, transaction.return.invoice.uncommit).
• Type (e.g., calculation, refund, order).
• Order ID (unique identifier representing the ID of each separate order).
• Customer ID (Checkout user who initiated the system action).
• Status (Corresponding status of every transaction, e.g., Success, Error).
• Created date and time of the transaction creation in the Add-On DB.

Search functionality

1. Use search to quickly filter results by corresponding search columns:
   1. key.
   2. type.
   3. order ID.
   4. customer ID.

Filters

Use filters by clicking on the icon in the table header, next to the search input. It’s possible to filter results by corresponding search columns (e.g., type, key, status, created at).

Fetch filtered-out results

1. Use Show Results to apply filters. Backend call will be applied to fetch filtered-out results.
2. On applying the filters, the green icon with the number of applied filters will be shown on the Filter Icon.

Reset filters

1. Use Cancel to reset filters, BE call will be applied to fetch unfiltered results.

Close filters without resetting the filtering results

1. Use x or click outside the filter box.

Transaction Logs Entry details

View entry

View a complete Transaction Log Entry details

1. Click on the listing table row of the transaction you wish to view.

Inspect details of the transaction through Request/Response views, as well as table row properties.

1. Click the Request tab to view JSON keys/values object representation that was sent as a payload to AvaTax API.
2. Click Response tab to view JSON keys/values object representation that was received as a response to the above-mentioned Request from AvaTax API server.

Copy content

Copy content of the Request/Response

1. On the Request/Response preview tabs, use COPY functionality in the right corner to copy content to clipboard.