Introduction

The Omnichannel API provides access to the backend services. It is built around REST and uses resource-oriented URLs. The API accepts JSON-encoded request bodies and returns JSON-encoded responses.

Before you get started working with the API, we provide some background information on how the API works and how to use it effectively.

What Is this Guide for?

This guide explains all available API endpoints with examples on how to access them for retrieving and updating relevant information.

API Reference

You can find our API Reference Documentation here.