Overview

This guide provides information needed for implementing and using the SCAYLE Zendesk Add-On
Features
The SCAYLE Zendesk Add-On connects your SCAYLE Engine with your Zendesk instance. SCAYLE is a partner of Zendesk and seamlessly integrates with Zendesk to create an environment where the support can have all information accessible and short click-paths to maximize the support capabilities.
The Zendesk Add-On allows you to:
- connect your SCAYLE Engine with your Zendesk instance
- view customer-order information directly in the Zendesk support view
- one-click to the SCAYLE Panel information
Connect your Zendesk account
Enter your Zendesk credentials on the Add-On settings page.
Administrators rights required
- Go to
Add-Ons > Zendesk Add-On > Settings
. - Enter your Zendesk URL.
- Enter your Zendesk Credentials.
- Click SAVE.