Overview

This guide provides information needed for implementing and using the SCAYLE Zendesk Add-On

Features

The SCAYLE Zendesk Add-On connects your SCAYLE Engine with your Zendesk instance. SCAYLE is a partner of Zendesk and seamlessly integrates with Zendesk to create an environment where the support can have all information accessible and short click-paths to maximize the support capabilities.

The Zendesk Add-On allows you to:

• connect your SCAYLE Engine with your Zendesk instance
• view customer-order information directly in the Zendesk support view
• one-click to the SCAYLE Panel information

Connect your Zendesk account

Enter your Zendesk credentials on the Add-On settings page.

1. Go to Add-Ons > Zendesk Add-On > Settings.
2. Enter your Zendesk URL.
3. Enter your Zendesk Credentials.
4. Click SAVE.