FAQ

Edit promotions

How can I modify a promotion? Are there any limitations on the details I can change?

You can edit promotions by accessing the promotion management interface. You have the flexibility to update all aspects of the promotion except for the promotion type, which remains fixed. Feel free to adjust details such as the promotion's name, description, duration, and eligibility criteria.

Any changes made to a promotion are applied immediately. However, it may take a few minutes for all caches to be updated with the modified information.

Check Edit a promotion.

Are there any requirements I need to consider before deleting a promotion? For instance, should the promotion be inactive, or if it's active, should it not be within the current timeframe?

There are no specific rules for deleting promotions. Once deleted, a promotion is immediately removed from the system. However, it might take a few minutes for all caches to be invalidated, ensuring the removal is reflected throughout the system. If a user has the promotion active in their basket at the time of deletion, the promotion will be removed from their basket as well.

For more details, check Delete promotion and deactivate promotion.

Multiple promotions

What happens if a user combines a promotion with a voucher? Is there a way to prevent this?

We support this feature by allowing you to configure it on the voucher itself.

What happens if the user has promotion applied but the promotion or the condition changed?

Sometimes, promotions might change or become inactive. If this happens, the basket will remove the promotions that are no longer available. This ensures that the customer always get accurate discounts or benefits.

For more details, check Multiple promotions order and Understanding promotions.

Audiences

What is the an audience and what is the difference to a customer group?

Audiences within our promotion engine are finely tuned segments that enable precise customer outreach. These subsets let you craft tailored messages and promotions, ensuring resonance with specific customer characteristics, behaviors, or preferences. Customer groups serve as broader categories for organizing clientele based on shared Attribute Groups. While useful for general organization, they lack the targeted precision of audiences.

For more details, check Audiences.

API

Can I use an API to manage promotion settings, including creating, updating, and deleting promotions?

For details how to manage Promotion via API, check our Developer Guide.

Advanced template

Which prices count towards a minimum basket total condition, that can also be configured using the expression payload.totals.withTax via the advanced template ?

The prices of items not assigned to a buy x get y promotion after discounts of sales and price campaign, but before discounts of vouchers and automatic_discount promotions are counted towards the minimum basket total condition. Fees also do not count towards the minimum basket value.