FAQ
My data replication status is Pending. What should I do next?
The Pending status means your data replication tasks are queued and waiting to be processed. Here’s what you can do:
- Wait for Processing: The system will automatically pick up and process the tasks. No further action is usually required on your part.
- Contact Support: If the status remains Pending for an unusually long time, contact the Customer Success Team for assistance.
How can I change the reviewer?
To change the reviewer, decline the current data replication and start a new one.
How long are the replications and their data stored?
Data Replications will be deleted automatically.
- Export failed after 30 days
- Import failed after 90 days
- Rollback failed after 120 days
- Succeeded after 120 days
What Permissions do I need for a Data Replication?
- Permission to update the data replication. (see table)
- Access to the target shop.
- Access to the target environment.
You can check or assign permissions in the SCAYLE Panel. Go to: User management > Roles > [Select Role] > Data Replication.
| Permission | Description |
|---|---|
| data-replication__list | This permission is required to see the overview of data replications that are currently in progress or have been completed. |
| data-replication__show | This permission is required to open the Detail Page or see the progress details on the Detail Page of a data replication. |
| data-replication__update | This permission is required to review, approve, and start a data replication. |
| data-replication__detailed_message__show | This permission is required to click on the specific progress details and view the system and log messages on the Detail Page of a data replication. |
